FAQS

 How long will my order take to arrive?

Some of the items are made to order and can take between 5-10 days to make and ship.

How much is shipping?

Please click on the shipping & returns icon button at the bottom of the page.

Do you ship internationally?

Of course I do. Please take not we are not responsible for any customs or tax charges that may apply in your country. I would advise you to check before ordering.

What is your return and refund policy?

Returns are valid within 14 days of purchase on all products. Please contact here, to be assisted. To exchange or refund, your item must be sent back in the same condition that you received it, this will not honor if items are appear to have been worn, washed or damage. Sending the item back you are responsible for shipping charges, this is non refundable, unless the item is sent out incorrectly or faulty (for this I apologise)

Depending on location and value of product, it may be wise to use a tracking shipping service, without this we can’t guarantee a refund.

Item arrived damaged. What shall I do?

This is very rare, but if an item arrives faulty or incorrect please contact here immediately.

How fitted are your leggings?

Depending on the size of the child some leggings will have a looser fit as others may have a tighter fit. All products are made from cotton jersey allowing the fit to stretch to any size. If you have any concerns please contact me.

Can I become a Isla and Hoo stockist?

Yes, please contact here, I love talking to new retailers across the country. Please get in touch for trade info.

How do I find out more?

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